Phased Workplace Group Conflict Intervention
Mediation & Arbitration in the Workplace
Training & Facilitation Outlines & Documents
Participant Expression Compilations
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| Title: Phased Workplace Group Conflict Intervention: Case Study, Land Mines & Clean-Up |
| Source: for Creative Conflict Management, 13th Annual Northwest Alternative Dispute Resolution Conference, 2005, Seattle, WA |
| Original Format: Microsoft® PowerPoint® slide presentation for conference session, and Microsoft® Word® conference proceedings and resource materials |
| Slides: Facilitating a Workplace Group through Conflict 3-phased Group Conflict Intervention Phase I of Group Conflict Intervention: Excavating Mines Phase II of Group Conflict Intervention: Defusing Mines Phase III of Group Conflict Intervention: Preventing Future Laying Down of Mines |
| Resouce Material: Six Levels of Depth for Group Intervention (pdf document) |
| Examples: Sequentially Sort Issues Down Through the Levels (pdf document) Work for Practitioner/Consultant (pdf document) Organizational Resources & Other Actions (pdf document) |
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| Title: Mediation & Arbitration in the Workplace |
| Source: Co-presentation for "New Vistas in Dispute Resolution", Section of Dispute Resolution, The American Bar Association, Fourth Annual Spring Conference, 2002, Seattle, WA |
| Original Format: Microsoft® PowerPoint® slide presentation for conference session |
| Slides: Legal basis for employment mandatory mediation/arbitration Example of language in a mandatory mediation/arbitration agreement Iceberg of organizational Costs of Conflict Conflict Resolution Iceberg in Organizations Integrated Conflict Management Systems - a definition Dispute Resolution Systems - a schematic Shell Oil Company's resolve program - a schematic Private Sector companies with Best Conflict Management Systems Characteristics of Integrated Conflict Management Systems Design & Ethics of organizational Conflict Management Systems eeoc's process for an employment charge |
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| Title: Training & Facilitation Outlines & Documents |
| Source: (Similar to agendas and outlines used in trainings and facilitations) |
| Original Format: Microsoft® Word documents |
| Outlines & Documents: Example of Multiple-day Training Agendas (Interpersonal & Conflict Resolution Skills) Example of Half-day Training Agendas (Awareness & Prevention: non-Discrimination & non-Harassment in the Workplace (Overview and Annotated Agenda) An Example Facilitation (Strategic Visioning) |
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| Title: Materials |
| Source: (Examples of materials developed and utilized in Workplace Resolutions work) |
| Original Format: Microsoft® Word and Publisher documents |
| Materials: Difficult Conversation Examples - Examples of Transforming Difficult Conversations Iceberg of Communication & Perception - a complex graphic that may take some moments to download The Diversity Shuffle: Exploring our Differences--and Similarities Iceberg of Organizational Costs from Inappropriate Behavior - a complex graphic that may take some moments to download Prevention - Intervention - Escalation Sequence Characteristics of a Collaborative Organizational Culture Internal Complaint Resolution Procedure Flowchart |
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| Title: Participant Expression Compilations |
| Source: Participants in my trainings and workshops developed these expressions while working in Small Groups |
| Original Format: Microsoft® Word documents |
| Materials: Facilitator Qualities in Group Conflict Intervention inappropriate Workplace Behaviors Costs of inappropriate Workplace Behaviors Concerns, Issues, Questions and/or Topical Expectations What Participants Say They Need Participants Comments & Testimonials |
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