Training & Background

Competitively Judged and/or Invited Presentations

Education & Academia

Master's Degree Equivalents/Supercedents

Employment

Professional Memberships & Mediation Panels

Résumé (pdf document)



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Year Training, Background & Continuing Ed Detail
2023 Crucial Influence: Leadership Skills to Create Lasting Behavior Change Webinar, Crucial Learning
  Employment Law 2023: Legal Developments, Cutting-Edge Issues, and Workplace Trends Webinar, Equal Employment Opportunity Commission
2021 Meet the New Crucial Conversations Webinar, VitalSmarts
  Goodbye Flash, Hello HTML Webinar, Adobe Connect
2020 Racism Pandemic Facing our Nation Town Hall/Webinar, American Psychological Association
  A Path to Peace in 2021: Six Skills to Restore Civility Webinar, VitalSmarts
  Bystander Intervention Training Hollaback!, www.ihollaback.org/
  Breaking Down Blended Learning: Tips for Training in a Virtual World VitalSmartstm, Salt Lake City UT
  Shifting to Blended Online Learning Live Webcast, LinkedIn Learning
  Certification as Live, Virtual Trainer VitalSmartstm, Salt Lake City UT
2019 Beyond Inclusion, Beyond Empowerment: A Training for Mediators & Facilitators City of Seattle Alternative Dispute Resolution Program, Seattle WA
2018 Influencer© Train-the-Traniner Reinforcement, Olympia WA
  A Conversation with WA State Attorney General Greater Federal Way Chamber of Commerce, Federal Way WA
2017 Influencer© VitalSmartstm, Salt Lake City UT
2016 Crucial Accountability©: Training and Train-the-Traniner VitalSmartstm, Portland OR
2015 Diversity Training Forum wa State Department of Enterprise Services, Olympia WA
  Anti-Racism for Mediators Alternative Dispute Resolution Program (adr), City of Seattle, WA
  Race: The Power of an Illusion Alternative Dispute Resolution Program (adr), City of Seattle, WA
  The Art of Collaborative Negotiation Negotiation Nuts & Bolts Conference, King County Office of Alternative Dispute Resolution;, Seattle, WA
2014 The Essentials of Human Resources and the Law Fred Pryor Seminars: Career Track, Tacoma WA
  Restorative Justice (Victim-Offender) Mediation In-service InterLocal Conflict Resolution Group, King County WA
  Transforming Difficult Conversations Dispute Resolution Center of King County, Seattle WA
  13th Annual ADR Consortium Training Seattle Federal Executive Board, Seattle WA
  Best Practices in Conflict Resolution InterLocal Conflict Resolution Group, King County WA
2013 Advanced Mediation Training: When Stories Clash: Practicing Narrative Mediation Antioch University Continuing Education; Seattle WA
  Dispute Resolution Conference (Annual Northwest) University of Washington Law School; Seattle WA
2012 CUPA-HR Annual Conference Invited Plenary Presenter and Participant, College & University Professional Association for Human Resources, Washington State Chapter; Seattle WA
  Washington Association of Cities Annual Conference Invited Presenter and Participant, Vancouver WA
  Dispute Resolution Conference (Annual Northwest) University of Washington Law School; Seattle WA
2011 Dispute Resolution Conference (Annual Northwest) Presenter and Participant, University of Washington Law School; Seattle WA
Crucial Conversations©: Advanced Trainer Conference VitalSmartstm; Park City, UT
Influencer©: Trainer Seminar VitalSmartstm; Park City, UT
2010 Breaking Impasse: Straightforward Strategies for Mediators and Advocates Dispute Resolution Center of King County, Seattle WA
  Ninth Annual ADR Consortium Training Seattle Federal Executive Board, Seattle WA
  Transformational Conflict Coaching Antioch University, Seattle WA
2009 Interest Identification InterLocal Conflict Resolution Group, King County WA
2008 Gold Medal Leadership Pierce County Leadership Excellence Conference (annual), Tacoma WA
  Mirrors of Privilege: Making Whiteness Visible & the seed Project: Seeking Educational Equity & Diversity The Bush School: The Diversity Series, Seattle WA
2007 Differences between Washington and Federal Law Employment Law & Legislative Conference, Seattle WA
  You're Fired: The Apprentice Meets Retaliation Employment Law & Legislative Conference, Seattle WA
  The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution Antioch University: Continuing Education Course, Seattle WA
adr Conference (Annual Northwest) Univ. of Washington, Seattle WA
2006 National Association of Presidential Assistants in Higher Education: 19th Annual Meeting Invited Plenary Presenter and Participant; Los Angeles CA
  Seattle Federal Executive Board ADR Consortium: 5th Annual Training Conference Invited Presenter and Participant; National Oceanic & Atmospheric Administration, Seattle WA
adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA
2005 Mastering Emotional Intelligence: Gain the Edge in Work and Life Harvard Business School Club of Puget Sound; Seattle WA
adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA
2004 adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA
2003 Crucial Conversations©: Tools for Talking When Stakes are High Training VitalSmartstm; Provo, UT
  Crucial Conversations©: Train-the-Trainer VitalSmartstm; Provo, UT
  Performance Coaching: Achieving Accountability and Maintaining Relationships VitalSmartstm; Provo, UT
  adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA
  Mediation - Arbitration Training ii Inter-Local Conflict Resolution Group; Seattle WA
2002 Mediation - Arbitration Training Inter-Local Conflict Resolution Group; Seattle WA
  American Bar Association adr Conference Presenter and Participant; Seattle WA
2001 Partnering Symposium (Annual International) Univ. of Washington, Seattle WA
  Gung Ho!® Trainer Training The Ken Blanchard Companies (international) Escondido CA
  Managing Human Resources Training Northern California Courts
  discovering Self & Others® Trainer Training The Ken Blanchard Companies (international) Escondido CA
  adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA
  Geriatric Care Managers Conference (Western Region) Presenter; Seattle WA
2000 Resource Trainer Training The Ken Blanchard Companies (international) Escondido CA
  adr Conference (Annual Northwest) Presenter, participant; ;Univ. of Washington, Seattle WA
1999 International Association of Public Participation (Annual Conference) Banff, Alberta, Canada
  Partnering Symposium (Annual International) Univ. of Washington, Seattle WA
  Labor Relations Institute Local Government Personnel Institute; Yakima WA
  adr Conference (Annual Northwest) Univ. of Washington, Seattle WA
  Organizational Conflict Management Conference Society for Professionals in Dispute Resolution (spidr) ; Miami, FL
1998 Situational Leadership®II Trainer Training The Ken Blanchard Companies (international) Escondido CA
1998 Victim-Offender Mediation Training Mediation Center of the North Valley; Chico CA
  Situational Self Leadership® Trainer Training The Ken Blanchard Companies (international) Escondido CA
1997 Raving Fans® Trainer Training The Ken Blanchard Companies (international) Escondido CA
1997-98 Chamber of Commerce Board, Task Force, Trainer, Conducted Annual Planning Conference; Chico CA
1996 Advanced Mediator Skills Training Institute of Conflict Management; Portland, OR
  Personal Injury Mediation Training Mediation Center of the North Valley; Chico CA
  Family Law for Mediators Seminar San Francisco CA
1995 Advanced Training in Commercial Mediation Mediation Center of the North Valley; Chico CA
1994 Advanced Mediation and Trainers Training Mediation Center of the North Valley; Chico CA
  Certification in Collaborative Negotiation & Mediation Conflict Resolution & Negotiation Institute; Tacoma WA
1993 Collaborative Negotiation/Mediation Conflict Resolution & Negotiation Institute; Tacoma WA
1992 Mediation Training Mediation Center of the North Valley; Chico CA
  Conflict Resolution Training Sacramento Mediation Center; Sacramento CA
1991 Business Negotiation Seminar Scott Paper Company
1987 International Negotiation Seminar International Negotiation Institute
1986 Advanced Quality Circle Facilitator Training Quality Circle Institute
1985 Statistical Process Control Training Quality Circle Institute
1984 Quality Improvement Training Quality Circle Institute
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Year Competitively Judged and/or Invited Presentations Detail
2016 Supporting Individual Transformation through Conflict Coaching 22nd Annual (2016( Northwest Dispute Resolution Conference; University of Washington School of Law, Seattle WA
2015 Helping Others Explore Their Realities through Conflict Coaching 8th Annual (2015( Negotiation Nuts & Bolts Conference, King County Office of Alternative Dispute Resolution, Seattle WA
2015 When Communicating with Others Becomes Difficult 2015 Washington Affordable Housing Management Convention; Tacoma WA
2013 Conflict Behavior Coaching Alternative Dispute Resolution Program Training Day, Seattle Federal Executive Board, Seattle WA
  Transforming Difficult Conversations (with Patti Kieval) 7th Annual (2014) Negotiation Nuts & Bolts Conference; King County Office of Alternative Dispute Resolution; Seattle WA
2012 Healthy Strategies for Working with High Conflict People CUPA-HR Conference, Washington State Chapter, College & University Professional Association for Human Resources; Seattle WA
  Strengthening Interpersonal & Conflict Resolution Skills for Elected Officials Annual Conference, Washington Association of Cities; Vancouver WA
2011 Coaching Toward Self-Determination Dispute Resolution Conference (18th Annual Northwest); Seattle WA
2010 Crucial Conversations® Overview: How to Talk When Stakes are High 3rd Annual (2010) Negotiation Nuts & Bolts Conference; King County Office of Alternative Dispute Resolution; Seattle WA
  Constructive Criticism: Providing Feedback that is Effective...and Received 17th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA & Seattle Federal Executive Board's 9th Annual Alternate Dispute Resolution Training Conference
2009 "Victim" Meets "Villain" in Mediation: Power Balancing through Inner Exploration 16th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
2006 Maintaining Impartiality through Introspection 14th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
2005 Workplace Group Conflict Intervention: Case Study, Land Mines & Clean-up 13th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
2004 Designing Group Intervention Utilizing the 8-Stage Mediation Model 12th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
2003 Gaining Insights into Performance Issues and Interests from Workplace and Employment Mediations 11th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
2002 Mandatory Mediation/Arbitration in Employment Agreements - Implementation and Perspectives from Practitioners and the eeoc (with Judith Cotner, Seattle eeoc Office) American Bar Association's Section of Alternative Dispute Resolution, 4th Annual adr Conference; Seattle WA
2001 Needs-based creative Resolution for eeoc Complaints (with Judith Cotner, Seattle eeoc Office) 10th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
2000 Workplace Discrimination: Providing Multiple Entry Points for Resolutions (with Judith Cotner, Seattle eeoc Office) 9th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
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Years Colleges & Universities Detail
1968-1969 Northeastern Illinois University Music
1979-1981 Marshalltown Community College AA degree
1981 University of Northern Iowa Business
1981-1983 University of Iowa
Because the University of Iowa had no undergraduate courses (at the time) in my emphasis of Labor Relations and Human Resources Management, I took graduate-level courses to complete my degree.		 Bachelor in Business Administration
1982, 1985 Calif. State University, Chico Journalism, Diversity
 
Years Academia Detail
2002-2004 Highline Community College - Instructor "Conflict Resolution & Mediation," "Building Trust," "Facilitating Groups & Meetings," "Leadership," "Teams," "Communication" and "Assertive Communication" for its Leadership Certificate Program
1998 Butte Community College - Instructor "Americans With Disabilities Act (ada)" for Law Enforcement Peace Officers Standards and Training
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Hours Units Master's Degree Equivalents/Supercedents Detail
944.0 62.92 Equivalent post-Baccalaureate TOTAL Semester Units  
 
1 0.05 Crucial Influence: Leadership Skills to Create Lasting Behavior Change Webinar, Crucial Learning
6 0.40 Employment Law 2023: Legal Developments, Cutting-Edge Issues, and Workplace Trends Webinar, Equal Employment Opportunity Commission
1 0.05 Goodbye Flash, Hello HTML Webinar, Adobe Connect
1 0.05 Meet the New Conversations Webinar, VitalSmarts
1 0.05 A Path to Peace in 2021: Six Skills to Restore Civility Webinar, VitalSmarts
2 0.1 Racism Pandemic Facing our Nation Town Hall/Webinar, American Psychological Association
2 0.1 Bystander Intervention Training Hollaback!, www.ihollaback.org/
2 0.1 Shifting to Blended Online Learning Live Webcast, LinkedIn Learning
20 1.3 Train-the-Virtual-Trainer Certification VitalSmartstm
16 1.0 WA Diversity, Equity and Inclusion Summit 2020 Washington State Diversity, Equity and Inclusion Council
16 1.0 Beyond Inclusion, Beyond Empowerment: A Training for Mediators/Facilitators City of Seattle Alternative Dispute Resolution Program
16 1.0 Influencer©: Training and Train-the-Trainer VitalSmartstm
3 0.2 Diversity Training Forum WA State Department of Enterprise Services
16 1.0 Anti Racism for Mediators Alternative Dispute Resolution Program (ADR)
8 0.5 Race: The Power of an Illusion Alternative Dispute Resolution Program (ADR)
16 1.0 Crucial Accountability: Training and Train-the-Trainer VitalSmartstm
8 0.5 The Art of Collaborative Negotiation King County Office of Alternative Dispute Resolution
7 0.4 The Essentials of Human Resources and the Law Fred Pryor Seminars: Career Track
3 0.2 Restorative Justice (Victim-Offender) Mediation In-service InterLocal Conflict Resolution Group
7 0.4 Building a Healthy Organization - One Negotiation at a Time 7th Annual (2014) Negotiation Nuts & Bolts Conference; King County Office of Alternative Dispute Resolution
3 0.2 Transforming Difficult Conversations Dispute Resolution Center of King County
7 0.4 13th Annual ADR Consortium Training Seattle Federal Executive Board
7 0.4 Best Practices in Conflict Resolution InterLocal Conflict Resolution Group
7 0.4 Advanced Mediation Training: When Stories Clash: Practicing Narrative Mediation Antioch University Continuing Education
4.5 0.3 Annual Conference Washington Association of Cities; Vancouver WA
8 0.5 Crucial Conversations® Advanced Trainer Conference VitalSmartstm; Park City UT
6 0.4 Influencer® Trainer Seminar VitalSmartstm; Park City UT
8 0.5 Breaking Impasse: Straightforward Strategies for Mediators and Advocates Dispute Resolution Center of King County
8 0.5 Ninth Annual ADR Consortium Training Seattle Federal Executive Board
6 0.4 Transformational Conflict Coaching Antioch University Continuing Education
3 0.2 Interest Identification InterLocal Conflict Resolution Group
4 0.25 Mirrors of Privilege: Making Whiteness Visible & the SEED Project: Seeking Educational Equity & Diversity The Bush School: The Diversity Series
15 1.0 A Place at the Table Seattle Federal Executive Board
4 0.25 Difference between Washington and Federal Law Employment Law & Legislative Conference
4 0.5 The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution Antioch University Continuing Education
4 0.25 You're Fired: The Apprentice Meets Retaliation Employment Law & Legislative Conference
15 1.0 A Place at the Table Seattle Federal Executive Board
8 0.5 Mastering Emotional Intelligence: Gain the Edge in Work and Life Harvard Business School Club of Puget Sound
8 0.5 Mediation-Arbitration Training ii King County adr Program ("Inter-Local Conflict Resolution Group")
16 1.1 Crucial Conversations© VitalSmartstm; Provo, UT
8 0.5 Crucial Conversations©: Train-the-Trainer VitalSmartstm; Provo, UT
6 0.4 Performance Coaching: Achieving Accountability and Maintaining Relationships VitalSmartstm; Provo, UT
20 1.3 Mediation HeartWork North American Institute for Conflict Resolution Banff, AL
23 1.5 Resource Partner Training The Ken Blanchard Companies (international); Escondido CA
20 1.3 Gung Ho!® Training and Training-for-Trainers The Ken Blanchard Companies (international); Escondido CA
68 4.5 Situational Leadership®II Training and Training-for-Trainers The Ken Blanchard Companies (international); Escondido CA
44 2.9 Situational Self Leadership Training and Training-for-Trainers The Ken Blanchard Companies (international); Escondido CA
40 2.7 Raving Fans® Training and Training-for-Trainers The Ken Blanchard Companies (international); Escondido CA
16 1.1 Advanced Mediator Skills Institute for Conflict Management, Inc.; Portland, OR
16 1.1 Personal Injury Mediation Training Mediation Center of the North Valley; Chico CA
4 0.3 Family Law for Mediators Seminar Steven Rosenberg, Attorney-at-Law; San Francisco CA
8 0.5 Advanced Training in Commercial Mediation Mediation Center of the North Valley; Chico CA
24 1.6 Advanced Mediation and Trainers Training Mediation Center of the North Valley; Chico CA
40 2.7 Collaborative Negotiation and Mediation Conflict Resoluton and Negotiation Institute; Tacoma WA
36 2.4 Mediation Training Mediation Center of the North Valley; Chico CA
36 2.4 Conflict Resolution Training Sacramento Mediation Center; Sacramento CA
45 3.0 Gender Issues California State University, Chico
45 3.0 Professional Writing California State University, Chico
8 0.5 Business Negotiation Seminar Scott Paper Company
16 1.1 International Negotiation Seminar International Negotiation Institute
32 2.1 Advanced Quality Circle Facilitator Training Quality Circle Institute
24 1.6 Statistical Process Control Training Quality Circle Institute
40 2.7 Quality Improvement Training Quality Circle Institute
 
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Year Employment Detail
1984-cur Consultant, Facilitator, Mediator, Trainer, Coach, Problem-Solver Dispute Resolution,
Dispute Resolution Systems,
Employment,
Labor Relations,
Leadership,
Communication,
Collaboration,
Workplace Culture,
Productivity,
Personnel,
Human Resources
1994-cur Principal in my own business:
Workplace Resolutions, llc		 Formerly called, "Dispute Resolution Systems," and also "Conflict and Communication Consulting"
2002-cur Business Partner Trainer; State of Washington
2001-cur Organizational Development Services Consultant; State of Washington
2003-cur Resource Trainer VitalSmartstm; Provo UT
2000-cur Resource Trainer The Ken Blanchard Companies (international); Escondido CA
1999-cur Sound Options, Inc.: Family Health Care Co-Director, Conflict Management Services; Tacoma WA
1995-1997 Associate - Bertain & Associates Employment Discrimination; Chico CA
1987-1994 UniSource Corporation Workplace Practices, Solutions & Sales. Professional Associate Awards ('89, '93, '94), Masters Awards ('91, '92); Sacramento CA
1984-1987 Quality Circle Institute Professional Asst. Vice President, Facilitator, Trainer; Red Bluff CA

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Professional Memberships & Mediation Panels Detail
State of Washington Trainer (Human Resources) Trainer, State of Washington
State of Washington Organizational Development (Human Resources) Mediator, Consultant, Coach, Facilitator; State of Washington
University of Washington Consulting Alliance (Organizational Development) Mediator, Consultant, Coach, Facilitator; Seattle WA
King County Organizational Development (Organizational Development) Mediator, Consultant, Coach, Facilitato; Seattle WA
Dispute Resolution Center of King County Mediator, Trainer, Consultant, Facilitator; Seattle, WA
Inter-Local Conflict Resolution Group ILCRG: King County ADR Program Mediator; Seattle, WA
Association of Conflict Resolution formerly, "Society for Professionals in Dispute Resolution (spidr)"
Equal Employment Opportunity Commission (eeoc) Mediator; Seattle, WA
Pierce County Center for Dispute Resolution Mediator, Trainer, Consultant, Facilitator; Tacoma WA

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