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Year Training, Background & Continuing Ed Detail
2014 The Essentials of Human Resources and the Law Fred Pryor Seminars: Career Track, Tacoma WA
  Restorative Justice (Victim-Offender) Mediation In-service InterLocal Conflict Resolution Group, King County WA
  Transforming Difficult Conversations Dispute Resolution Center of King County, Seattle WA
  13th Annual ADR Consortium Training Seattle Federal Executive Board, Seattle WA
  Best Practices in Conflict Resolution InterLocal Conflict Resolution Group, King County WA
2013 Advanced Mediation Training: When Stories Clash: Practicing Narrative Mediation Antioch University Continuing Education; Seattle WA
  Dispute Resolution Conference (Annual Northwest) University of Washington Law School; Seattle WA
2012 CUPA-HR Annual Conference Invited Plenary Presenter and Participant, College & University Professional Association for Human Resources, Washington State Chapter; Seattle WA
  Washington Association of Cities Annual Conference Invited Presenter and Participant; Vancouver WA
  Dispute Resolution Conference (Annual Northwest) University of Washington Law School; Seattle WA
2011 Dispute Resolution Conference (Annual Northwest) Presenter and Participant, University of Washington Law School; Seattle WA
Crucial Conversations©: Advanced Trainer Conference VitalSmartstm; Park City, UT
Influencer©: Trainer Seminar VitalSmartstm; Park City, UT
2010 Breaking Impasse: Straightforward Strategies for Mediators and Advocates Dispute Resolution Center of King County, Seattle WA
  Ninth Annual ADR Consortium Training Seattle Federal Executive Board, Seattle WA
  Transformational Conflict Coaching Antioch University, Seattle WA
2009 Interest Identification InterLocal Conflict Resolution Group, King County WA
2008 Gold Medal Leadership Pierce County Leadership Excellence Conference (annual), Tacoma WA
  Mirrors of Privilege: Making Whiteness Visible & the seed Project: Seeking Educational Equity & Diversity The Bush School: The Diversity Series, Seattle WA
2007 Differences between Washington and Federal Law Employment Law & Legislative Conference, Seattle WA
  You're Fired: The Apprentice Meets Retaliation Employment Law & Legislative Conference, Seattle WA
  The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution Antioch University: Continuing Education Course, Seattle WA
adr Conference (Annual Northwest) Univ. of Washington, Seattle WA
2006 National Association of Presidential Assistants in Higher Education: 19th Annual Meeting Invited Plenary Presenter and Participant; Los Angeles CA
  Seattle Federal Executive Board ADR Consortium: 5th Annual Training Conference Invited Presenter and Participant; National Oceanic & Atmospheric Administration, Seattle WA
adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA
2005 Mastering Emotional Intelligence: Gain the Edge in Work and Life Harvard Business School Club of Puget Sound; Seattle WA
adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA
2004 adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA
2003 Crucial Conversations©: Tools for Talking When Stakes are High Training VitalSmartstm; Provo, UT
  Crucial Conversations©: Train-the-Trainer VitalSmartstm; Provo, UT
  Performance Coaching: Achieving Accountability and Maintaining Relationships VitalSmartstm; Provo, UT
  adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA
  Mediation - Arbitration Training ii Inter-Local Conflict Resolution Group; Seattle WA
2002 Mediation - Arbitration Training Inter-Local Conflict Resolution Group; Seattle WA
  American Bar Association adr Conference Presenter and Participant; Seattle WA
2001 Partnering Symposium (Annual International) Univ. of Washington, Seattle WA
  Gung Ho!® Trainer Training The Ken Blanchard Companies (international) Escondido CA
  Managing Human Resources Training Northern California Courts
  discovering Self & Others® Trainer Training The Ken Blanchard Companies (international) Escondido CA
  adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA
  Geriatric Care Managers Conference (Western Region) Presenter; Seattle WA
2000 Resource Trainer Training The Ken Blanchard Companies (international) Escondido CA
  adr Conference (Annual Northwest) Presenter, participant; ;Univ. of Washington, Seattle WA
1999 International Association of Public Participation (Annual Conference) Banff, Alberta, Canada
  Partnering Symposium (Annual International) Univ. of Washington, Seattle WA
  Labor Relations Institute Local Government Personnel Institute; Yakima WA
  adr Conference (Annual Northwest) Univ. of Washington, Seattle WA
  Organizational Conflict Management Conference Society for Professionals in Dispute Resolution (spidr) ; Miami, FL
1998 Situational Leadership®II Trainer Training The Ken Blanchard Companies (international) Escondido CA
1998 Victim-Offender Mediation Training Mediation Center of the North Valley; Chico CA
  Situational Self Leadership® Trainer Training The Ken Blanchard Companies (international) Escondido CA
1997 Raving Fans® Trainer Training The Ken Blanchard Companies (international) Escondido CA
1997-98 Chamber of Commerce Board, Task Force, Trainer, Conducted Annual Planning Conference; Chico CA
1996 Advanced Mediator Skills Training Institute of Conflict Management; Portland, OR
  Personal Injury Mediation Training Mediation Center of the North Valley; Chico CA
  Family Law for Mediators Seminar San Francisco CA
1995 Advanced Training in Commercial Mediation Mediation Center of the North Valley; Chico CA
1994 Advanced Mediation and Trainers Training Mediation Center of the North Valley; Chico CA
  Certification in Collaborative Negotiation & Mediation Conflict Resolution & Negotiation Institute; Tacoma WA
1993 Collaborative Negotiation/Mediation Conflict Resolution & Negotiation Institute; Tacoma WA
1992 Mediation Training Mediation Center of the North Valley; Chico CA
  Conflict Resolution Training Sacramento Mediation Center; Sacramento CA
1991 Business Negotiation Seminar Scott Paper Company
1987 International Negotiation Seminar International Negotiation Institute
1986 Advanced Quality Circle Facilitator Training Quality Circle Institute
1985 Statistical Process Control Training Quality Circle Institute
1984 Quality Improvement Training Quality Circle Institute
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Standard Training Deliveries - Tailored to Client Detail
Crucial Conversations®: How to Talk When Stakes are High VitalSmartsTM, Provo UT
Crucial Accountability®: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior VitalSmartsTM, Provo UT
Situational Leadership®II The Ken Blanchard Companies, Escondido CA
Diversity, Inclusion & Cultural Awareness curriculum developed by WA State agencies
Interpersonal Conflict Management primary clients: Public agencies, profits & non-profits
Resolving Interpersonal and Organizational Conflict primary clients: Public agencies, profits & non-profits
Interpersonal Communication Skills primary clients: Public agencies, profits & non-profits
Prevention of Workplace Discrimination & Harassmen: Managing Leaders' Responsiblities primary clients: Public agencies, profits & non-profits
Sexual Harassment, Diversity & Ethics primary clients: Public agencies, profits & non-profits
Awareness & Prevention: Workplace Discrimination & Sexual Harassment primary clients: Public agencies, profits & non-profits
Understanding Discrimination, Harassment, Violence & Intimidation in the Workplace primary clients: Public agencies, profits & non-profits
Violence in the Workplace primary clients: Public agencies, profits & non-profits
Facilitation Skills: Beginning & Advanced primary clients: Public agencies, profits & non-profits
Negotiation Skills primary clients: Public agencies, profits & non-profits
Ethics in Public Service & Ethical Use of Public Resources primary clients: Public agencies, profits & non-profits
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Year Workshops & Extended Trainings - Developed & Delivered Detail
2016 Investigation Recovery: Workshop for Administrative Professionals WA State Department of Ecology, Lacey WA
2016 Building Collaborative Environments, Working Relationships & Open Communications Leadership Summit, County of Cowlitz WA
2014 Delivering & Receiving Constructive Feedback - applying Douglas Stone & Sheila Heen's Thanks for the Feedback: The Science and Art of Receiving Feedback Well, New York: Viking Joint Legislative Audit-Review Committee, Olympia WA
  Helping Others Explore Their Reality - applying Susan Scott's Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time, New York: Berkley Books Seattle Federal Executive Board, Seattle WA
2013 Motivational Interviewing Joint Legislative Audit-Review Committee, Olympia WA
2012 Living Our Core Values Association of Washington Cities, Olympia WA
2011 Enhancing Communication Under Stress Association of Washington Cities, Olympia WA
  Furthering Trust in Ourselves & Others Association of Washington Cities, Olympia WA
2010 Creating Respect, Support & Safety in Our Workplace: Skills: Strategies for Communicating & Collaborating Evers Veterinary Clinic, Chico CA
2008 Supervisor's Journal to Successful Leadership: Workshop on Implementing or Refining the Use of a Supervisor's Journal Pierce County Leadership Excellence Conference (annual)
  Diagnosing Performance-based Behavior: How leadership-focus can increase the number of high performers who are aligned with organizational values and behavioral standards Pierce County Leadership Excellence Conference (annual)
  Crucial Conversations®: How to Talk When Stakes are High--A Refresher Tacoma Power's Energy Services, Tacoma WA
  Building a Strong Future through Strengthening Trust Management Development Retreat, District Court, County of Pierce, WA
  Team Development Arts & Community Development, Department of Community Services, County of Pierce WA
2006 Introduction to Crucial Conversations®: Tools for Talking When the Stakes Are High National Association of Presidential Assistants in Higher Education Annual Meeting
  Workplace Group Conflict Intervention Seattle Federal Executive Board ADR Consortium Annual Training Conference
2004 Navigating through Highly Charged Conversations: Overview of Crucial Conversations© - How to Talk When Stakes are High Training Shared Neutrals Annual Fall Training; Portland, OR
  Group Conflict Intervention (2-day workshop) Shared Neutrals Annual Fall Training; Portland, OR
  Collaboratively Handling Difficult People & Challenging Situations: Strategies, Tools & Skills wa cted Housing Improvements & Preservation; Bellingham WA
  You & Your Professional Development wa cted Community Services; Olympia WA
  Constructive Criticism: Providing Feedback that is Effective...and Received Supervisors' Conference Leadership Triathlon; Tacoma WA
2003 Group Facilitation (co-facilitated with Pete Donor) Pierce County Center for Dispute Resolution; Tacoma WA
  How to Create Learning Moments wa Community, Trade & Economic Development (cted ); Olympia WA
  Team Approach: Focusing & Building Skills us Dept. of Human & Urban Development (hud); Anchorage, AL
  Mediating Workplace Disputes: Developing Skill through Practice Pierce County Center for Dispute Resolution; Tacoma WA
  Mediating in the Workplace: Practical Applications Pierce County Center for Dispute Resolution; Tacoma WA
2003 Applying Conflict Resolution within Organizations Pierce County Center for Dispute Resolution; Tacoma WA
  Mediating in the Workplace: Practical Applications Pierce County Center for Dispute Resolution; Tacoma WA
  Sharpening your Listening, Collaboration & Negotiation Skills (with Bob Gorsuch) Pierce County Center for Dispute Resolution; Tacoma WA
2001 Interpersonal & Conflict Resolution Skills Training (series of trainings over 4 years, 1998-2001) us Bureau of Land Management, California State Office; Sacramento CA
  Resolving Workplace Disputes: for Human Resource Professional, Managers, Supervisors, Mediators and Consultants Pierce County Center for Dispute Resolution; Tacoma WA
1999 Integrity, Values Clarification & Action Planning us Bureau of Land Management, California State Office; Sacramento CA
1997 Mediating from the Advocate's Position Butte County Bar Association; Chico CA
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Year Competitively Judged and/or Invited Presentations Detail
2015 When Communicating with Others Becomes Difficult 2015 Washington Affordable Housing Management Convention; Tacoma WA
2013 Conflict Behavior Coaching Alternative Dispute Resolution Program Training Day, Seattle Federal Executive Board, Seattle WA
  Transforming Difficult Conversations (with Patti Kieval) 7th Annual (2014) Negotiation Nuts & Bolts Conference; King County Office of Alternative Dispute Resolution; Seattle WA
2012 Healthy Strategies for Working with High Conflict People CUPA-HR Conference, Washington State Chapter, College & University Professional Association for Human Resources; Seattle WA
  Strengthening Interpersonal & Conflict Resolution Skills for Elected Officials Annual Conference, Washington Association of Cities; Vancouver WA
2011 Coaching Toward Self-Determination Dispute Resolution Conference (18th Annual Northwest); Seattle WA
2010 Crucial Conversations® Overview: How to Talk When Stakes are High 3rd Annual (2010) Negotiation Nuts & Bolts Conference; King County Office of Alternative Dispute Resolution; Seattle WA
  Constructive Criticism: Providing Feedback that is Effective...and Received 17th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA & Seattle Federal Executive Board's 9th Annual Alternate Dispute Resolution Training Conference
2009 "Victim" Meets "Villain" in Mediation: Power Balancing through Inner Exploration 16th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
2006 Maintaining Impartiality through Introspection 14th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
2005 Workplace Group Conflict Intervention: Case Study, Land Mines & Clean-up 13th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
2004 Designing Group Intervention Utilizing the 8-Stage Mediation Model 12th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
2003 Gaining Insights into Performance Issues and Interests from Workplace and Employment Mediations 11th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
2002 Mandatory Mediation/Arbitration in Employment Agreements - Implementation and Perspectives from Practitioners and the eeoc (with Judith Cotner, Seattle eeoc Office) American Bar Association's Section of Alternative Dispute Resolution, 4th Annual adr Conference; Seattle WA
2001 Needs-based creative Resolution for eeoc Complaints (with Judith Cotner, Seattle eeoc Office) 10th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
2000 Workplace Discrimination: Providing Multiple Entry Points for Resolutions (with Judith Cotner, Seattle eeoc Office) 9th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA
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Years Colleges & Universities Detail
1968-1969 Northeastern Illinois University Music
1979-1981 Marshalltown Community College AA degree
1981 University of Northern Iowa Business
1981-1983 University of Iowa
Because the University of Iowa had no undergraduate courses (at the time) in my emphasis of Labor Relations and Human Resources Management, I took graduate-level courses to complete my degree.
Bachelor in Business Administration
1982, 1985 Calif. State University, Chico Journalism, Diversity
 
Years Academia Detail
2002-2004 Highline Community College - Instructor "Conflict Resolution & Mediation," "Building Trust," "Facilitating Groups & Meetings," "Leadership," "Teams," "Communication" and "Assertive Communication" for its Leadership Certificate Program
1998 Butte Community College - Instructor "Americans With Disabilities Act (ada)" for Law Enforcement Peace Officers Standards and Training
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Hours Units Master's Degree Equivalents/Supercedents Detail
7 0.4 The Essentials of Human Resources and the Law Fred Pryor Seminars: Career Track
3 0.2 Restorative Justice (Victim-Offender) Mediation In-service InterLocal Conflict Resolution Group
7 0.4 Building a Healthy Organization - One Negotiation at a Time 7th Annual (2014) Negotiation Nuts & Bolts Conference; King County Office of Alternative Dispute Resolution
3 0.2 Transforming Difficult Conversations Dispute Resolution Center of King County
7 0.4 13th Annual ADR Consortium Training Seattle Federal Executive Board
7 0.4 Best Practices in Conflict Resolution InterLocal Conflict Resolution Group
7 0.4 Advanced Mediation Training: When Stories Clash: Practicing Narrative Mediation Antioch University Continuing Education
4.5 0.3 Annual Conference Washington Association of Cities; Vancouver WA
8 0.5 Crucial Conversations® Advanced Trainer Conference VitalSmartstm; Park City UT
6 0.4 Influencer® Trainer Seminar VitalSmartstm; Park City UT
8 0.5 Breaking Impasse: Straightforward Strategies for Mediators and Advocates Dispute Resolution Center of King County
8 0.5 Ninth Annual ADR Consortium Training Seattle Federal Executive Board
6 0.4 Transformational Conflict Coaching Antioch University Continuing Education
3 0.2 Interest Identification InterLocal Conflict Resolution Group
4 0.25 Mirrors of Privilege: Making Whiteness Visible & the SEED Project: Seeking Educational Equity & Diversity The Bush School: The Diversity Series
15 1.0 A Place at the Table Seattle Federal Executive Board
4 0.25 Difference between Washington and Federal Law Employment Law & Legislative Conference
4 0.5 The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution Antioch University Continuing Education
4 0.25 You're Fired: The Apprentice Meets Retaliation Employment Law & Legislative Conference
15 1.0 A Place at the Table Seattle Federal Executive Board
8 0.5 Mastering Emotional Intelligence: Gain the Edge in Work and Life Harvard Business School Club of Puget Sound
8 0.5 Mediation-Arbitration Training ii King County adr Program ("Inter-Local Conflict Resolution Group")
16 1.1 Crucial Conversations© VitalSmartstm; Provo, UT
8 0.5 Crucial Conversations©: Train-the-Trainer VitalSmartstm; Provo, UT
6 0.4 Performance Coaching: Achieving Accountability and Maintaining Relationships VitalSmartstm; Provo, UT
20 1.3 Mediation HeartWork North American Institute for Conflict Resolution Banff, AL
23 1.5 Resource Partner Training The Ken Blanchard Companies (international); Escondido CA
20 1.3 Gung Ho!® Training and Training-for-Trainers The Ken Blanchard Companies (international); Escondido CA
68 4.5 Situational Leadership®II Training and Training-for-Trainers The Ken Blanchard Companies (international); Escondido CA
44 2.9 Situational Self Leadership Training and Training-for-Trainers The Ken Blanchard Companies (international); Escondido CA
40 2.7 Raving Fans® Training and Training-for-Trainers The Ken Blanchard Companies (international); Escondido CA
16 1.1 Advanced Mediator Skills Institute for Conflict Management, Inc.; Portland, OR
16 1.1 Personal Injury Mediation Training Mediation Center of the North Valley; Chico CA
4 0.3 Family Law for Mediators Seminar Steven Rosenberg, Attorney-at-Law; San Francisco CA
8 0.5 Advanced Training in Commercial Mediation Mediation Center of the North Valley; Chico CA
24 1.6 Advanced Mediation and Trainers Training Mediation Center of the North Valley; Chico CA
40 2.7 Collaborative Negotiation and Mediation Conflict Resoluton and Negotiation Institute; Tacoma WA
36 2.4 Mediation Training Mediation Center of the North Valley; Chico CA
36 2.4 Conflict Resolution Training Sacramento Mediation Center; Sacramento CA
45 3.0 Gender Issues California State University, Chico
45 3.0 Professional Writing California State University, Chico
8 0.5 Business Negotiation Seminar Scott Paper Company
16 1.1 International Negotiation Seminar International Negotiation Institute
32 2.1 Advanced Quality Circle Facilitator Training Quality Circle Institute
24 1.6 Statistical Process Control Training Quality Circle Institute
40 2.7 Quality Improvement Training Quality Circle Institute
788.0 52.0 Equivalent post-Baccalaureate Semester Units  
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Year Employment Detail
1984-cur Consultant, Facilitator, Mediator, Trainer, Coach, Problem-Solver Dispute Resolution,
Dispute Resolution Systems,
Employment,
Labor Relations,
Leadership,
Communication,
Collaboration,
Workplace Culture,
Productivity,
Personnel,
Human Resources
1994-cur Principal in my own business:
Workplace Resolutions, llc
Formerly called, "Dispute Resolution Systems," and also "Conflict and Communication Consulting"
2002-cur Business Partner Trainer; State of Washington
2001-cur Organizational Development Services Consultant; State of Washington
2003-cur Resource Trainer VitalSmartstm; Provo UT
2000-cur Resource Trainer The Ken Blanchard Companies (international); Escondido CA
1999-cur Sound Options, Inc.: Family Health Care Co-Director, Conflict Management Services; Tacoma WA
1995-1997 Associate - Bertain & Associates Employment Discrimination; Chico CA
1987-1994 UniSource Corporation Workplace Practices, Solutions & Sales. Professional Associate Awards ('89, '93, '94), Masters Awards ('91, '92); Sacramento CA
1984-1987 Quality Circle Institute Professional Asst. Vice President, Facilitator, Trainer; Red Bluff CA

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Professional Memberships & Mediation Panels Detail
State of Washington Trainer (Human Resources) Trainer, State of Washington
State of Washington Organizational Development (Human Resources) Mediator, Consultant, Coach, Facilitator; State of Washington
University of Washington Consulting Alliance (Organizational Development) Mediator, Consultant, Coach, Facilitator; Seattle WA
King County Organizational Development (Organizational Development) Mediator, Consultant, Coach, Facilitato; Seattle WA
Dispute Resolution Center of King County Mediator, Trainer, Consultant, Facilitator; Seattle, WA
Inter-Local Conflict Resolution Group ILCRG: King County ADR Program Mediator; Seattle, WA
Association of Conflict Resolution formerly, "Society for Professionals in Dispute Resolution (spidr)"
Equal Employment Opportunity Commission (eeoc) Mediator; Seattle, WA
Pierce County Center for Dispute Resolution Mediator, Trainer, Consultant, Facilitator; Tacoma WA

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