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H o m e Contact Me Background Training Education In the Workplace: News & Replies Ask Me: "The Consultant Is In" Presentations &  Materials Site Index H o m e Contact Me Background Training Education In the Workplace: News & Replies Ask Me: "The Consultant Is In" Presentations &  Materials Site Index Return to Top H o m e Contact Me Background Training Education In the Workplace: News & Replies Ask Me: "The Consultant Is In" Presentations &  Materials Site Index Return to Top H o m e Contact Me Background Training Education In the Workplace: News & Replies Ask Me: "The Consultant Is In" Presentations &  Materials Site Index Return to Top H o m e Contact Me Background Training Education In the Workplace: News & Replies Ask Me: "The Consultant Is In" Presentations &  Materials Site Index Return to Top H o m e Contact Me Background Training Education In the Workplace: News & Replies Ask Me: "The Consultant Is In" Presentations &  Materials Site Index Return to Top H o m e Contact Me Background Training Education In the Workplace: News & Replies Ask Me: "The Consultant Is In" Presentations &  Materials Site Index Return to Top H o m e Contact Me Background Training Education In the Workplace: News & Replies Ask Me: "The Consultant Is In" Presentations &  Materials Site Index Return to Top H o m e Contact Me Background Training Education In the Workplace: News & Replies Ask Me: "The Consultant Is In" Presentations &  Materials Site Index Return to Top	Betsy BeMiller Workplace Resolutions, llc Conflict/Dispute Resolution Services & Systems at Work Managers leading, supervisors enhancing performance and employees working together Mediator Consultant Facilitator Trainer Speaker Resolver Home / Photo clients guest book Leadership contact me contribute related links
	Training & Background Standard Trainings Workshops & Extended Trainings - Developed & Delivered Competitively Judged and/or Invited Presentations Education & Academia Master's Degree Equivalents/Supercedents Employment Professional Memberships & Mediation Panels Résumé (pdf document) Return to Top Next>> Year Training, Background & Continuing Ed Detail 2012 CUPA-HR Annual Conference Invited Plenary Presenter and Participant, College & University Professional Association for Human Resources, Washington State Chapter; Seattle WA   Washington Association of Cities Annual Conference Invited Presenter and Participant; Vancouver WA   Dispute Resolution Conference (Annual Northwest) University of Washington Law School; Seattle WA 2011 Dispute Resolution Conference (Annual Northwest) Presenter and Participant, University of Washington Law School, Seattle WA Crucial Conversations©: Advanced Trainer Conference VitalSmartstm; Park City, UT Influencer©: Trainer Seminar VitalSmartstm; Park City, UT 2010 Breaking Impasse: Straightforward Strategies for Mediators and Advocates Dispute Resolution Center of King County, Seattle WA   Ninth Annual ADR Consortium Training Seattle Federal Executive Board, Seattle WA   Transformational Conflict Coaching Antioch University, Seattle WA 2009 Interest Identification InterLocal Conflict Resolution Group, Seattle WA 2008 Gold Medal Leadership Pierce County Leadership Excellence Conference (annual), Tacoma WA   Mirrors of Privilege: Making Whitness Visible & the seed Project: Seeking Educational Equity & Diversity The Bush School: The Diversity Series, Seattle WA 2007 Differences between Washington and Federal Law Employment Law & Legislative Conference, Seattle WA   You're Fired: The Apprentice Meets Retaliation Employment Law & Legislative Conference, Seattle WA   The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution Antioch University: Continuing Education Course, Seattle WA adr Conference (Annual Northwest) Univ. of Washington, Seattle WA 2006 National Association of Presidential Assistants in Higher Education: 19th Annual Meeting Invited Plenary Presenter and Participant; Los Angeles CA   Seattle Federal Executive Board ADR Consortium: 5th Annual Training Conference Invited Presenter and Participant; National Oceanic & Atmospheric Administration, Seattle WA adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA 2005 Mastering Emotional Intelligence: Gain the Edge in Work and Life Harvard Business School Club of Puget Sound; Seattle WA adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA 2004 adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA 2003 Crucial Conversations©: Tools for Talking When Stakes are High Training VitalSmartstm; Provo, UT   Crucial Conversations©: Train-the-Trainer VitalSmartstm; Provo, UT   Performance Coaching: Achieving Accountability and Maintaining Relationships VitalSmartstm; Provo, UT   adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA   Mediation - Arbitration Training ii Inter-Local Conflict Resolution Group; Seattle WA 2002 Mediation - Arbitration Training Inter-Local Conflict Resolution Group; Seattle WA   American Bar Association adr Conference Presenter and Participant; Seattle WA 2001 Partnering Symposium (Annual International) Univ. of Washington, Seattle WA   Gung Ho!® Trainer Training The Ken Blanchard Companies (international) Escondido CA   Managing Human Resources Training Northern California Courts   discovering Self & Others® Trainer Training The Ken Blanchard Companies (international) Escondido CA   adr Conference (Annual Northwest) Presenter and Participant; Univ. of Washington, Seattle WA   Geriatric Care Managers Conference (Western Region) Presenter; Seattle WA 2000 Resource Trainer Training The Ken Blanchard Companies (international) Escondido CA   adr Conference (Annual Northwest) Presenter, participant; ;Univ. of Washington, Seattle WA 1999 International Association of Public Participation (Annual Conference) Banff, Alberta, Canada   Partnering Symposium (Annual International) Univ. of Washington, Seattle WA   Labor Relations Institute Local Government Personnel Institute; Yakima WA   adr Conference (Annual Northwest) Univ. of Washington, Seattle WA   Organizational Conflict Management Conference Society for Professionals in Dispute Resolution (spidr) ; Miami, FL 1998 Situational Leadership®II Trainer Training The Ken Blanchard Companies (international) Escondido CA 1998 Victim-Offender Mediation Training Mediation Center of the North Valley; Chico CA   Situational Self Leadership® Trainer Training The Ken Blanchard Companies (international) Escondido CA 1997 Raving Fans® Trainer Training The Ken Blanchard Companies (international) Escondido CA 1997-98 Chamber of Commerce Board, Task Force, Trainer, Conducted Annual Planning Conference; Chico CA 1996 Advanced Mediator Skills Training Institute of Conflict Management; Portland, OR   Personal Injury Mediation Training Mediation Center of the North Valley; Chico CA   Family Law for Mediators Seminar San Francisco CA 1995 Advanced Training in Commercial Mediation Mediation Center of the North Valley; Chico CA 1994 Advanced Mediation and Trainers Training Mediation Center of the North Valley; Chico CA   Certification in Collaborative Negotiation & Mediation Conflict Resolution & Negotiation Institute; Tacoma WA 1993 Collaborative Negotiation/Mediation Conflict Resolution & Negotiation Institute; Tacoma WA 1992 Mediation Training Mediation Center of the North Valley; Chico CA   Conflict Resolution Training Sacramento Mediation Center; Sacramento CA 1991 Business Negotiation Seminar Scott Paper Company 1987 International Negotiation Seminar International Negotiation Institute 1986 Advanced Quality Circle Facilitator Training Quality Circle Institute 1985 Statistical Process Control Training Quality Circle Institute 1984 Quality Improvement Training Quality Circle Institute Return to Top <<Previous Next>> Standard Training Deliveries - Tailored to Client Detail Crucial Conversations®: How to Talk When Stakes are High VitalSmartsTM, Provo UT Situational Leadership®II The Ken Blanchard Companies, Escondido CA Interpersonal Conflict Management primary client: WA State agencies Resolving Interpersonal and Organizational Conflict primary client: WA State agencies Interpersonal Communication Skills primary client: WA State agencies Prevention of Workplace Discrimination & Harassmen: Managing Leaders' Responsiblities primary client: WA State agencies Sexual Harassment, Diversity & Ethics primary client: WA State agencies Awareness & Prevention: Workplace Discrimination & Sexual Harassment primary client: WA State agencies Understanding Discrimination, Harassment, Violence & Intimidation in the Workplace primary client: WA State agencies Violence in the Workplace primary client: WA State agencies Facilitation Skills: Beginning & Advanced primary client: WA State agencies Negotiation Skills primary client: WA State agencies Ethics in Public Service & Ethical Use of Public Resources primary client: WA State agencies Return to Top <<Previous Next>> Year Workshops & Extended Trainings - Developed & Delivered Detail 2012 Living Our Core Values Association of Washington Cities, Olympia WA 2011 Enhancing Communication Under Stress Association of Washington Cities, Olympia WA   Furthering Trust in Ourselves & Others Association of Washington Cities, Olympia WA 2010 Creating Respect, Support & Safety in Our Workplace: Skills: Strategies for Communicating & Collaborating Evers Veterinary Clinic, Chico CA 2008 Supervisor's Journal to Successful Leadership: Workshop on Implementing or Refining the Use of a Supervisor's Journal Pierce County Leadership Excellence Conference (annual)   Diagnosing Performance-based Behavior: How leadership-focus can increase the number of high performers who are aligned with organizational values and behavioral standards Pierce County Leadership Excellence Conference (annual)   Crucial Conversations®: How to Talk When Stakes are High--A Refresher Tacoma Power's Energy Services, Tacoma WA   Building a Strong Future through Strengthening Trust Management Development Retreat, District Court, County of Pierce, WA   Team Development Arts & Community Development, Department of Community Services, County of Pierce WA 2006 Introduction to Crucial Conversations®: Tools for Talking When the Stakes Are High National Association of Presidential Assistants in Higher Education Annual Meeting   Workplace Group Conflict Intervention Seattle Federal Executive Board ADR Consortium Annual Training Conference 2004 Navigating through Highly Charged Conversations: Overview of Crucial Conversations© - How to Talk When Stakes are High Training Shared Neutrals Annual Fall Training; Portland, OR   Group Conflict Intervention (2-day workshop) Shared Neutrals Annual Fall Training; Portland, OR   Collaboratively Handling Difficult People & Challenging Situations: Strategies, Tools & Skills wa cted Housing Improvements & Preservation; Bellingham WA   You & Your Professional Development wa cted Community Services; Olympia WA   Constructive Criticism: Providing Feedback that is Effective...and Received Supervisors' Conference Leadership Triathlon; Tacoma WA 2003 Group Facilitation (co-facilitated with Pete Donor) Pierce County Center for Dispute Resolution; Tacoma WA   How to Create Learning Moments wa Community, Trade & Economic Development (cted ); Olympia WA   Team Approach: Focusing & Building Skills us Dept. of Human & Urban Development (hud); Anchorage, AL   Mediating Workplace Disputes: Developing Skill through Practice Pierce County Center for Dispute Resolution; Tacoma WA   Mediating in the Workplace: Practical Applications Pierce County Center for Dispute Resolution; Tacoma WA 2003 Applying Conflict Resolution within Organizations Pierce County Center for Dispute Resolution; Tacoma WA   Mediating in the Workplace: Practical Applications Pierce County Center for Dispute Resolution; Tacoma WA   Sharpening your Listening, Collaboration & Negotiation Skills (with Bob Gorsuch) Pierce County Center for Dispute Resolution; Tacoma WA 2001 Interpersonal & Conflict Resolution Skills Training (series of trainings over 4 years, 1998-2001) us Bureau of Land Management, California State Office; Sacramento CA   Resolving Workplace Disputes: for Human Resource Professional, Managers, Supervisors, Mediators and Consultants Pierce County Center for Dispute Resolution; Tacoma WA 1999 Integrity, Values Clarification & Action Planning us Bureau of Land Management, California State Office; Sacramento CA 1997 Mediating from the Advocate's Position Butte County Bar Association; Chico CA Return to Top <<Previous Next>> Year Competitively Judged and/or Invited Presentations Detail 2012 Healthy Strategies for Working with High Conflict People CUPA-HR Conference, Washington State Chapter, College & University Professional Association for Human Resources; Seattle WA   Strengthening Interpersonal & Conflict Resolution Skills for Elected Officials Annual Conference, Washington Association of Cities; Vancouver WA 2011 Coaching Toward Self-Determination Dispute Resolution Conference (18th Annual Northwest); Seattle WA 2010 Crucial Conversations® Overview: How to Talk When Stakes are High 3rd Annual (2010) Negotiation Nuts & Bolts Conference; Seattle WA   Constructive Criticism: Providing Feedback that is Effective...and Received 17th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA & Seattle Federal Executive Board's 9th Annual Alternate Dispute Resolution Training Conference 2009 "Victim" Meets "Villain" in Mediation: Power Balancing through Inner Exploration 16th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA 2006 Maintaining Impartiality through Introspection 14th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA 2005 Workplace Group Conflict Intervention: Case Study, Land Mines & Clean-up 13th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA 2004 Designing Group Intervention Utilizing the 8-Stage Mediation Model 12th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA 2003 Gaining Insights into Performance Issues and Interests from Workplace and Employment Mediations 11th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA 2002 Mandatory Mediation/Arbitration in Employment Agreements - Implementation and Perspectives from Practitioners and the eeoc (with Judith Cotner, Seattle eeoc Office) American Bar Association's Section of Alternative Dispute Resolution, 4th Annual adr Conference; Seattle WA 2001 Needs-based creative Resolution for eeoc Complaints (with Judith Cotner, Seattle eeoc Office) 10th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA 2000 Workplace Discrimination: Providing Multiple Entry Points for Resolutions (with Judith Cotner, Seattle eeoc Office) 9th Annual Northwest Alternative Dispute Resolution Conference; Seattle WA Return to Top <<Previous Next>> Years Colleges & Universities Detail 1968-1969 Northeastern Illinois University Music 1979-1981 Marshalltown Community College AA degree 1981 University of Northern Iowa Business 1981-1983 University of Iowa Because the University of Iowa had no undergraduate courses (at the time) in my emphasis of Labor Relations and Human Resources Management, I took graduate-level courses to complete my degree. Bachelor in Business Administration 1982, 1985 Calif. State University, Chico Journalism, Diversity   Years Academia Detail 2002-2004 Highline Community College - Instructor "Conflict Resolution & Mediation," "Building Trust," "Facilitating Groups & Meetings," "Leadership," "Teams," "Communication" and "Assertive Communication" for Human Resources Certificate Program 1998 Butte Community College - Instructor "Americans With Disabilities Act (ada)" for Law Enforcement Peace Officers Standards and Training Return to Top <<Previous Next>> Hours Units Master's Degree Equivalents/Supercedents Detail 3 0.2 CUPA-HR Conference Washington State Chapter, College & University Professional Association for Human Resources; Seattle WA 4.5 0.3 Annual Conference Washington Association of Cities; Vancouver WA 8 0.5 Crucial Conversations® Advanced Trainer Conference VitalSmartstm; Park City UT 6 0.4 Influencer® Trainer Seminar VitalSmartstm; Park City UT 8 0.5 Breaking Impasse: Straightforward Strategies for Mediators and Advocates Dispute Resolution Center of King County 8 0.5 Ninth Annual ADR Consortium Training Seattle Federal Executive Board 6 0.4 Transformational Conflict Coaching Antioch University 3 0.2 Interest Identification InterLocal Conflict Resolution Group 4 0.25 Mirrors of Privilege: Making Whitness Visible & the SEED Project: Seeking Educational Equity & Diversity The Bush School: The Diversity Series 15 1.0 A Place at the Table Seattle Federal Executive Board 4 0.25 Difference between Washington and Federal Law Employment Law & Legislative Conference 4 0.5 The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution Antioch University Continuing Education 4 0.25 You're Fired: The Apprentice Meets Retaliation Employment Law & Legislative Conference 15 1.0 A Place at the Table Seattle Federal Executive Board 8 0.5 Mastering Emotional Intelligence: Gain the Edge in Work and Life Harvard Business School Club of Puget Sound 8 0.5 Mediation-Arbitration Training ii King County adr Program ("Inter-Local Conflict Resolution Group") 16 1.1 Crucial Conversations© VitalSmartstm; Provo, UT 8 0.5 Crucial Conversations©: Train-the-Trainer VitalSmartstm; Provo, UT 6 0.4 Performance Coaching: Achieving Accountability and Maintaining Relationships VitalSmartstm; Provo, UT 20 1.3 Mediation HeartWork North American Institute for Conflict Resolution Banff, AL 23 1.5 Resource Partner Training The Ken Blanchard Companies (international); Escondido CA 20 1.3 Gung Ho!® Training and Training-for-Trainers The Ken Blanchard Companies (international); Escondido CA 68 4.5 Situational Leadership®II Training and Training-for-Trainers The Ken Blanchard Companies (international); Escondido CA 44 2.9 Situational Self Leadership Training and Training-for-Trainers The Ken Blanchard Companies (international); Escondido CA 40 2.7 Raving Fans® Training and Training-for-Trainers The Ken Blanchard Companies (international); Escondido CA 16 1.1 Advanced Mediator Skills Institute for Conflict Management, Inc.; Portland, OR 16 1.1 Personal Injury Mediation Training Mediation Center of the North Valley; Chico CA 4 0.3 Family Law for Mediators Seminar Steven Rosenberg, Attorney-at-Law; San Francisco CA 8 0.5 Advanced Training in Commercial Mediation Mediation Center of the North Valley; Chico CA 24 1.6 Advanced Mediation and Trainers Training Mediation Center of the North Valley; Chico CA 40 2.7 Collaborative Negotiation and Mediation Conflict Resoluton and Negotiation Institute; Tacoma WA 36 2.4 Mediation Training Mediation Center of the North Valley; Chico CA 36 2.4 Conflict Resolution Training Sacramento Mediation Center; Sacramento CA 45 3.0 Gender Issues California State University, Chico 45 3.0 Professional Writing California State University, Chico 8 0.5 Business Negotiation Seminar Scott Paper Company 16 1.1 International Negotiation Seminar International Negotiation Institute 32 2.1 Advanced Quality Circle Facilitator Training Quality Circle Institute 24 1.6 Statistical Process Control Training Quality Circle Institute 40 2.7 Quality Improvement Training Quality Circle Institute 763.0 50.5 Equivalent post-Baccalaureate Semester Units
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Year Employment Detail 1984-cur Consultant, Facilitator, Mediator, Trainer, Coach, Problem-Solver Dispute Resolution, Dispute Resolution Systems, Employment, Labor Relations, Leadership, Communication, Collaboration, Workplace Culture, Productivity, Personnel, Human Resources 1994-cur Principal in my own business: Workplace Resolutions, llc Formerly called, "Dispute Resolution Systems," and also "Conflict and Communication Consulting" 2002-cur Business Partner Trainer; State of Washington 2001-cur Organizational Development Services Consultant; State of Washington 2003-cur Resource Trainer VitalSmartstm; Provo UT 2000-cur Resource Trainer The Ken Blanchard Companies (international); Escondido CA 1999-cur Sound Options, Inc.: Family Health Care Co-Director, Conflict Management Services; Tacoma WA 1995-1997 Associate - Bertain & Associates Employment Discrimination; Chico CA 1987-1994 UniSource Corporation Workplace Practices, Solutions & Sales. Professional Associate Awards ('89, '93, '94), Masters Awards ('91, '92); Sacramento CA 1984-1987 Quality Circle Institute Professional Asst. Vice President, Facilitator, Trainer; Red Bluff CA
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Professional Memberships & Mediation Panels Detail State of Washington Trainer (Human Resources) Trainer, State of Washington State of Washington Organizational Development (Human Resources) Mediator, Consultant, Coach, Facilitator; State of Washington University of Washington Consulting Alliance (Organizational Development) Mediator, Consultant, Coach, Facilitator; Seattle WA King County Organizational Development (Organizational Development) Mediator, Consultant, Coach, Facilitato; Seattle WA Dispute Resolution Center of King County Mediator, Trainer, Consultant, Facilitator; Seattle, WA Inter-Local Conflict Resolution Group ILCRG: King County ADR Program Mediator; Seattle, WA Association of Conflict Resolution formerly, "Society for Professionals in Dispute Resolution (spidr)" Equal Employment Opportunity Commission (eeoc) Mediator; Seattle, WA Pierce County Center for Dispute Resolution Mediator, Trainer, Consultant, Facilitator; Tacoma WA

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